Emergency Communications (2024)

Emergency Communications (1)

MERIDEN EMERGENCY COMMUNICATIONS

50 West Main St.

Meriden, CT 06451

(203) 238-1911

Welcome to the website of Meriden Emergency Communications, where public safety is our top priority. Every day, our team of highly trained and dedicated public safety dispatchers works tirelessly to ensure the well-being of our community.

With an average of approximately 76,000 administrative calls, 30,000 911 calls, and 50,000 calls of service processed annually, our dispatch center plays a vital role in emergency response. We are equipped to handle a wide range of situations, providing the necessary support and assistance to those in need.


Our dispatchers are more than just skilled professionals. They hold multiple certifications, including Connecticut Public Safety Telecommunicator, American Heart Association CPR, International Academy Emergency Medical, Fire and Police Dispatch Certifications, Criminal Justice Certifications, and National Incident Management System Certifications, among others. These certifications reflect their dedication to continuous learning and their commitment to delivering the highest quality of service.


At Meriden Emergency Communications, we understand the importance of swift and accurate communication during emergencies. Our dispatchers are trained to remain calm under pressure, ensuring that critical information is relayed efficiently to the appropriate responders. We work closely with our partners in law enforcement, fire service, and emergency medical services to coordinate a seamless and effective response to every call.


Through our website, you can learn more about our services, our team, and the measures we take to ensure the safety of our community.

MISSION STATEMENT

The mission of the City of Meriden Department of Emergency Communications is to efficiently and compassionately answer the public’s call for emergency service response, perform accurate and timely call handling and priority dispatch services for the community we serve, and to support police, fire and EMS responders in accomplishing their mission.

LEARN MORE ABOUT OUR DEPARTMENT AND A FEW OF OUR MANY PROGRAMS

Click HERE to Download our Facts About 911 Flyer!

PRIORITY DISPATCH SYSTEM

With these cutting-edge international protocols, our dispatchers have equipped themselves with an even higher level of expertise and efficiency in handling emergency calls. We understand the importance of every second when it comes to emergency situations, and that's why we have invested in this innovative approach. By following these international protocols, we can ensure that every call is handled with the utmost care, precision, and professionalism

PREPARED LIVE

Prepared Live enables citizens to use their personal technology to improve the 911 process. When you call 911 from your mobile device, you are able to share live video, photo, and GPS location with emergency personnel. You are also able to text with the 911 dispatcher, so even if you can't speak, you can communicate.

TEXT TO 911

Text to 911 provides residents with the ability to send a text message to 911 from a handheld device in emergency situations when it is either unsafe or they are unable to place a voice call. However, voice calls to 911 remain the best and fastest way to contact emergency services whenever it is feasible to do so. Text to 911 is only intended to be used when absolutely necessary or needed.

CT ALERT

The CT Alert Emergency Notification System enables the state and local 911 emergency communication centers to provide essential information quickly in a variety of emergency situations. To learn more or to opt in visit www.ctalert.gov.

CONTACTING OUR DEPARTMENT

To report an emergency, call 911

To report a non-emergency or for routine information, call (203) 238-1911

ADMINISTRATIVE OFFICES

David A. Boyce, ENP—Director of Emergency Communications

(203) 630-6266

dboyce@meridenct.gov

N’koy Moore—Assistant Director of Emergency Communications

(203) 630-6269

nmoore@meridenct.gov

Email Both Administrators Simultaneously

911@meridenct.gov

Meet the Director

David A. Boyce is the Director of Emergency Communications for the City of Meriden. With over 25 years of experience in Emergency Communications, David brings a wealth of knowledge and expertise to his role. He has a strong background in training, quality assurance, and management. For 25 years, David is has been a certified emergency medical technician and he has been an American Heart Association CPR instructor for 17 years. In addition, he is a justice of the peace and a notary public. David's dedication to public safety extends beyond his professional role, as he has volunteered with fire and emergency medical services and served as an Auxiliary Police Officer. He is a member of prestigious industry associations such as NENA (National Emergency Number Association), APCO (Association of Public Safety Communications Officials), MECCA (Managers of Emergency Communications Centers Association and IAED (International Academies of Emergency Dispatch). David also holds the esteemed certification of Emergency Number Professional (ENP). With his broad-based competence and commitment to excellence, David ensures that Meriden's Emergency Communications Department provides services that are of the highest standard.

Some useful numbers:

Director of Emergency Communications (203) 630-6266

Police routine numbers (listen to the menu for your dept.) (203) 238-1911

Police officer for report taking incidents after the fact (203) 630-6345

Records Department (203) 630-6237

Abandoned Vehicle Complaints (203) 630-6201

Detective Supervisor (203) 630-6272

Fire Department Administration (203) 630-5868

Fire Marshall Office (203) 630-4010

Child Seat Information Sgt. Zajac (203) 630-6215

Crime Suppression Unit (203) 630-6281

Animal Control Officer (203) 235-4179

Emergency Communications (2024)

FAQs

Emergency Communications? ›

An emergency notification system refers to a collection of methods that facilitate the one-way dissemination or broadcast of messages to one or many groups of people with the details of an occurring or pending emergency situation.

What are emergency communications? ›

An emergency notification system refers to a collection of methods that facilitate the one-way dissemination or broadcast of messages to one or many groups of people with the details of an occurring or pending emergency situation.

What is an example of emergency communication? ›

Emergency communications may include alerts and warnings; directives about evacuation, curfews, and other self-protective actions; and information about response status, family members, available assistance, and other matters that impact response and recovery.

What is the best emergency communication? ›

Top 10 Communication Methods in a Disaster Setting
  • Cell phone. ...
  • Landline telephone. ...
  • Satellite phone (Satphones) ...
  • Two-Way radio. ...
  • Citizens Band Radio (CB Radio) ...
  • Amateur Radio (HAM Radio) ...
  • Police Scanner. ...
  • Word-of-Mouth.

What are the types of emergency communication devices? ›

The Top 8 Must-Have Emergency Communication Devices
  • Walkie-Talkies. Walkie-talkies are the most basic communication devices for emergency response teams. ...
  • Mobile Command Centers. ...
  • CB Radios. ...
  • Police Scanner Radios. ...
  • HAM Radios. ...
  • LTE Service for Emergency Communication Devices. ...
  • Satellite Phones. ...
  • Computers and Tablets.
Feb 29, 2024

What is the job of an emergency communicator? ›

Essential Duties and Responsibilities:

Answer all incoming calls from the general public and/or emergency 911 promptly and appropriately and assist all callers in a calm, courteous and professional manner. When multiple telephone calls are received, service & transfer them according to priority.

Who is calling from 855-969-4636? ›

A CodeRED General notification will have a caller ID 855-969-4636 and will show up as " ECN COMMUNITY". It is highly recommended you program both numbers in your cell phone as a "new contact" and use "CodeRED Emergency" and "CodeRED General" as the contact name.

What are the different modes of emergency communication? ›

Multiple channels: In emergency situations, it's often beneficial to have more than one channel open for communication in case of failure. Ensure that the emergency communication service you choose allows employees to communicate via phone, text and email across personal and company devices.

What is an emergency communication procedure? ›

An emergency communications plan (EC plan) is a document that provides guidelines, contact information and procedures for how information should be shared during all phases of an unexpected occurrence that requires immediate action. A strong EC plan provides step-by-step instructions for how to deal with a crisis.

Are the most common type of communications used by emergency responders? ›

One of the most common ways emergency responders communicate is through portable radios. Radios work by transmitting and receiving electromagnetic waves of a certain frequency.

What radios are good after an EMP? ›

Not counting a cell phone, there are four types of small radios you could keep in a metal box to survive an EMP and use to communicate afterward. Ham radio, CB radio, GMRS radio, and FRS radio. You don't need a license to own or use FRS or CB radio.

What is the best form of communication in an emergency? ›

Two-way radios: Two-way radios provide extremely reliable communication when all other methods have failed, and form the backbone of disaster communication by public safety agencies. Most two-way radios work by communicating directly with other radios within range.

Would walkie talkies work in an EMP? ›

One way you can invest in communicating with your loved ones in the event of an EMP is through long-range walkie-talkies. Depending on how far you live from your family you may be able to find walk-talkies with a range of 25 miles or even up to 38 miles on Amazon.com.

What is an example of emergency messaging? ›

TEXT / EMAIL: (SITE NAME) EMERGENCY! A fire has been reported on the (site name) premises in (AREA [Example: 4th Floor - Conference Room A, etc.]), if you are in the building, evacuate immediately. If you are not in the area, stay clear so that emergency units and firefighters can work unimpeded.

How to communicate without a phone? ›

Invest in a battery powered or hand crank NOAA Weather Radio. These radios are inexpensive and can be purchased online or at most electronic stores and will pick up emergency broadcasts. Walkie talkies or multi-pack handheld radios may be an option to communicate short distances.

What are the 5 types of EMS systems? ›

  • 2.1 Municipal "third service" ambulance service.
  • 2.2 Fire- or police-linked service.
  • 2.3 Charity/not-for-profit ambulance service.
  • 2.4 Private/corporate ambulance service.
  • 2.5 Combined emergency service.
  • 2.6 Hospital-based service.
  • 2.7 Internal ambulances.

What is emergency telecommunications? ›

ETC is a global network of organizations that work together to provide shared communications services in humanitarian emergencies.

What is the role of the emergency communication system? ›

An emergency communication system is the backbone of any organisation's ability to respond effectively during emergencies. It ensures timely and accurate information reaches all stakeholders, enabling them to take appropriate actions and minimise risk.

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